Most customers would rather know the truth and work with you to find a solution.
Mistakes happen. Its one thing to forget to update the slide presentation to include a late breaking piece of data. But what if you ship wine that goes bad in transit? What if you mess up and end up on the evening news because you left millions of customers stranded? Not fun, but it does happen.
Many examples could be used but the bottom line is this: Customers want the truth, not a list of excuses or finger pointing; although doing both of those is sometimes easier than apologizing.
Information provided by Laura Lowell and, with permission, shared. www.lauralowell.com
Author K. Meador is a mom to two grown sons who are currently pursuing their adult lives outside the home. She enjoys history, aviation, writing, and romance. In addition, she enjoys photography, walking, and visiting with family and friends. For the past several years, she has traveled with her job and has now settled down in Oklahoma City area.
Please leave a comment on this blog and share if you are so inclined. Author K. Meador has multiple published books which are available in paperback, eBook, audio and Spanish. Thank you. Your support is truly appreciated.